Last Updated: December 12, 2025
This Payment Terms document outlines the payment policies, procedures, and terms for Jyotiba CRM, a product of Jyotibainfotech. By subscribing to our services, you agree to these payment terms in addition to our Terms and Conditions.
These terms apply to all subscription plans, payment methods, and billing arrangements for Jyotiba CRM services.
Jyotiba CRM offers multiple subscription tiers with varying features and pricing:
All prices are displayed in the currency specified during checkout and are subject to applicable taxes. Pricing may vary based on:
We reserve the right to modify our pricing at any time. Existing subscribers will be notified at least 30 days in advance of any price changes. Price changes will take effect at the start of your next billing cycle after the notice period.
We accept the following payment methods:
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store complete credit card information on our servers. Payment data is encrypted using industry-standard SSL/TLS protocols.
We partner with reputable payment gateway providers to ensure secure and reliable payment processing:
Subscriptions are billed on a recurring basis according to your selected billing cycle:
All subscription fees are billed in advance at the beginning of each billing cycle. You will receive access to the service immediately upon successful payment.
Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal amount.
If you upgrade your plan mid-cycle, you will be charged a pro-rated amount for the remainder of the current billing period. The new plan rate will apply in full from the next billing cycle.
Subscription fees are exclusive of all applicable taxes, including but not limited to:
You are responsible for paying all applicable taxes. Taxes will be calculated and added to your invoice based on your billing address.
Payment gateway transaction fees, if any, are included in the subscription price. However, certain payment methods may incur additional fees:
We provide tax invoices for all payments. You can download invoices from your account dashboard or request them via email at billing@jyotibainfotech.in.
New users may be eligible for a free trial period (typically 14 days). During the trial:
At the end of the trial period, your subscription will automatically convert to a paid plan:
Free trials are limited to one per customer/organization. We reserve the right to deny trial access to prevent abuse.
If a payment fails for any reason (insufficient funds, expired card, etc.):
We provide a grace period of 7 days from the failed payment date to resolve payment issues. During this time, your service access will continue with limited functionality.
If payment is not received within the grace period:
To reactivate a suspended account, you must pay all outstanding amounts plus any applicable late fees. Access will be restored within 24 hours of successful payment.
Our refund policy is detailed in our separate Refund Policy document. Key points:
You can cancel your subscription at any time:
Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for subsequent billing cycles. Access to the service will cease at the end of the paid period.
You can upgrade your plan at any time:
You can downgrade your plan at any time:
When downgrading, ensure your usage is within the limits of the new plan. Data exceeding the new plan limits may be archived or restricted.
An invoice is automatically generated for each payment:
Invoices include:
Complete payment history is available in your account dashboard. You can view, download, and print past invoices at any time.
If you believe you have been incorrectly charged:
Initiating a chargeback without first contacting us may result in:
We are committed to resolving all payment disputes fairly and promptly. Please allow us the opportunity to address your concerns before escalating to your payment provider.
You can update your payment information at any time:
We will notify you in advance if your payment card is about to expire. Please update your payment information to avoid service interruption.
If your billing address changes, update it in your account settings. This ensures accurate tax calculation and invoice generation.
Enterprise customers may have custom billing arrangements:
Enterprise customers may negotiate custom terms through a separate Master Service Agreement (MSA). Contact our sales team at sales@jyotibainfotech.in for more information.
Discounts may be available for annual commitments, large user counts, or multi-location deployments. Contact our sales team for a custom quote.
We maintain PCI DSS (Payment Card Industry Data Security Standard) compliance through our payment gateway partners. All card data is handled securely and never stored on our servers.
Our payment processing complies with:
Payment data is protected in accordance with our Privacy Policy and applicable data protection laws including GDPR and other regional regulations.
For questions about payments, billing, or these payment terms, please contact us:
Company: Jyotibainfotech
Product: Jyotiba CRM
Billing Support: billing@jyotibainfotech.in
General Support: support@jyotibainfotech.in
Sales Inquiries: sales@jyotibainfotech.in
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
We reserve the right to modify these payment terms at any time. Material changes will be communicated via:
Continued use of the service after changes constitutes acceptance of the modified payment terms.